Our courses are:
- Flexible
- Practical
- Dynamic
- Professional
- Enjoyable
- Successful
- Aimed at all levels
All Delegates will receive full Professional Delegate Packs for their retention and ongoing learning experience.
COURSES AVAILABLE
Here at Susan Irving Consultancy, we have a highly experienced team of trainer's and facilitator's. We offer various courses using many techniques and
guarantee a return on investment!
Sample Course Content
All our programmes will be designed to meet your unique requirements and help you achieve the results you want.
However, to give you some ideas, here are some typical course outlines. Talk to us and we can put together any bespoke solution from a 30 minute presentation to a long term development programme to meet your training and development needs.
> Problem Solving and Decision Making
Coaching For Performance
Coaching as a powerful technique to help others to develop their skills and maximise their potential. This course focuses on the skills and behaviour required to be an effective coach. Participants will be given the opportunity to apply a coaching model that can be taken back into the workplace and used as a valuable and cost effective development tool within their team and organisation.
Content:
- What is coaching?
- Characteristics of the ideal coach
- Questioning skills
- The GROW model
- Identifying and removing barriers to coaching
- Putting it into practice
Effective Leadership
This course introduces first line managers and middle managers to best practice tools and techniques in the essential management areas of leadership, delegation, motivation and team building.
Content:
- Attributes of effective leadership
- Styles of leadership
- Motivating individuals and teams
- Responsibility, authority, accountability and empowerment in the workplace
- 10 steps for effective delegation
- Teams, team roles and team development
Problem Solving and Decision Making
Effective problem solving and decision making enables managers to effectively tackle workplace problems and narrow the gap between current and ideal performance and activity. During the course, participants will be introduced to a methodical and comprehensive approach to problem solving and decision making.
Content:
- Problem Solving and Decision Making Model
- Identifying and Defining the Problem
- Brainstorming and Creativity
- Decision Making Techniques
- Implementing your Decision
- Monitoring and Evaluation
Effective Communication
This course introduces basic concepts and theories of communication to enable participants to overcome barriers to communication and use the most appropriate method to communicate with others,
Content:
- Process and methods of communication
- Non-verbal communication
- Active listening
- Questioning
- Assertiveness
- Dealing with conflict
- Giving and receiving feedback
Self Development
This course gives participants the rare yet valuable opportunity to assess and reflect on their skills, knowledge and behaviour in relation to their current role and future aspirations. They are then encouraged to take responsibility for their own development and create an action plan to take back into their workplace.
Content:
- Personal skills and SWOT analysis
- Identifying your development needs
- Learning styles
- Opportunities for learning and development
- Importance of feedback
- SMART action planning for your development
Time Management
This course enables participants to examine their ability to manage their time and identify opportunities for improvement. They will be shown dozens of tips and techniques to improve their time management skills thereby maximising individual, team and organisational effectiveness
Content:
- The benefits of good time management
- Keeping a and analysing a time log
- Identifying your 'time thieves'
- Setting goals and objectives
- Prioritising your work and Planning your time
- Managing interruptions
- Procrastination
- Paperwork, E-mails, The telephone and Meetings
Train the Workplace Trainer
On the job one-to-one training can be an effective and cost effective method of transferring skills, knowledge and experience across an organisation. This course introduces participants to effective ways of 'on the job' training.
Content:
- The benefits of training
- Identifying training needs and setting objectives
- How do people learn?
- Preparing for and designing a training programme
- Delivering one-to-one training
- Debriefing and giving feedback
- Evaluating the success of training
Team Building
Team building events can involve distinct teams or departments, representatives from across the organisation or management teams. All programmes will be designed and delivered with your own organisational and team needs in mind. There are many benefits of running team building events, including:
- Improving morale, motivation and leadership
- Identify and overcome barriers to effective team working
- Define or redefine objectives and goals and provide focus
- Identify team strengths, weaknesses and roles
- Make decisions and plan for the future
- Improve team skills (e.g. problem solving, creativity, communication)
- Tap into hidden or underused potential
- Eliminate distractions and have fun!